Pipeline Conway, Contact Call Center, Sales Support Management Coordin - Conway AR

Company: Hewlett Packard
Location: Conway, AR
Posted On: 11/06/2009

<STRONG>The Arkansas Department of Workforce Services encourages applicants for this job to contact the local state office for pre-employment training</STRONG> <STRONG>at (see below) .</STRONG> This position will be located in Little Rock until January 2010 when HP will move to a permanent location in <STRONG>Conway, Contact Center</STRONG>. Maintain customer deals and End of Life (EOL) transition skus <UL><LI>Monitor evaluation units sent to customers (place, follow up, and arrange return of evaluation products)</LI><LI>Support/enable eCommerce and perform other duties as assigned. </LI></UL> ESSENTIAL DUTIES AND RESPONSIBILITIES <UL><LI>Update customer deals and EOL transition products</LI><LI>Learn, master and utilize software and database tools (analytical and detailed skills required). </LI><LI>Generate, manipulate and distribute Product EOL reports and Excel spreadsheets on a regular basis.</LI><LI>Support/enable eCommerce and maintain customer standards</LI><LI>Place, monitor and arrange return or sale of evaluation units</LI><LI>Special projects within data research/discovery as required. </LI><LI>Effectively manage workflow to insure that all assigned tasks are completed on schedule.</LI><LI>Multi-tasking and strong organization skills required</LI><LI>Maintain a positive work environment emphasizing trust, high ethics, and customer satisfaction.</LI><LI>Perform other office duties as needed.</LI></UL> Follow us on twitter at www.twitter/hpconway <BR> REQUIRED QUALIFICATIONS <B>Experience</B> <UL><LI> 2+ years inside office experience <B>or</B> 2+ year customer service experience required </LI><LI> 1+ year experience in technology field preferred </LI><LI> 1+ year data entry experiencepreferred </LI></UL> <B>Technical</B> <B>Skills</B> <UL><LI> 2 + years Microsoft Office Suite required </LI><LI> MS Excel skills (Pivot Table, Charting, V-look ups) required </LI><LI> Data base querying tool experience helpful </LI></UL> <B>Personal Skills</B> <UL><LI> Time management and organizational skills </LI><LI> Strong verbal and written communication skills </LI><LI> Positive, team-based attitude very important </LI></UL> <B>Education</B> <UL><LI> Post-secondary education ; accredited degree is preferred (College, Junior College, or Technical Trade Schools qualify) </LI></UL> <BR>Job - Sales Operations<BR>Primary Location - United States-Arkansas - Conway<BR>Schedule - Full-time<BR>Job Type - Experienced<BR>Shift - Day Job<BR>Travel - No<BR>df-lj More...

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